We want you to be happy with your order! We are willing to work out any potential problems to the best of our ability. We encourage good communication prior to your order to ensure your complete satisfaction. Having said this, our policy is that CUSTOM order sales (items made specifically for YOU) are final, unless, of course, the item should arrive to you in a damaged state. Any other orders are returnable, as long as you have not used them.
Each Silk Flag and Billow is unique and may be slightly different in coloration from the photographs on our site, as each one is individually created and hand-dyed by the artist. Please keep this in mind when you are ordering and upon receipt of your Silk item.
If you should have any questions or concerns about the above listed policies, please do not hesitate to contact us. We are friendly and reasonable people.f you should have any questions or concerns about the above listed policies, please do not hesitate to contact us. We are friendly and reasonable people.